FAQS

When will my order be despatched ?

I post every weekday. Orders may be despatched the same day if they are logged in by around 10/11am, sometimes later. Courier deliveries are picked up from 12pm onwards for next working day delivery. You will get an email confirming despatch.

I havent received any emails from you

I send out emails upon receipt of an order and also upon despatch. If you dont see these emails in your inbox, please check your spam or junk folders.

How much should I feed my pet/dog/cat ?

Some feeding guidelines are suggested on the container. These are only suggestions, some pets like more or less. Your vet might be able to give you more exact suggestions, based on knowledge of your animal and needs. For any new product, please introduce gradually.

Why can fish oils be cloudy ?

Fish oils are a natural product and can have varying degrees of cloudiness.

Naturally saturated fatty acids can appear opaque (even more at cold temperatures) and any random quantity of fish oil can contain more fatty acids than the next.

How dense are fish oils ?

Fish oils, including our salmon oil have a density range of between 0.91 to 0.93 g/cm3. Water has a density of 1g/cm. Actually precise calculations vary for different fish oils and also different temperatures. You will find that oils can be thinner in heated conditions and thicker in winter months. Sometimes the difference is not noticeable but should you inadvertently leave a bottle of salmon oil in the window  in the line of the hot sun, then it’s likely you will find the oil has thinned out.

How should I store the salmon oil ?

Some people store in the fridge. Some people place in a cool dark cupboard. Storing it away from heat and sunlight is the most important consideration. Also, keep in mind that once opened, you should be aiming to use it within 3 months.

What are the ingredients for your fish oils ?

Our fish oils are 100% pure. With nothing added. Our salmon oil is 100% pure salmon oil and our cod liver oil is 100% pure cod liver oil. We do not add any chemicals to the oils to preserve or extend, because if we did then they would no longer be 100% pure..

Where does your salmon oil come from ?

Our salmon oil comes from fully traceable sustainable farmed sources within Europe and its processed using a unique extraction solution that results in our high quality human food grade salmon oil.

Why do some plastic bottles appear squashed or pressed in ?

Sometimes bottled can look squashed or pressed. This does not affect the liquid inside at all. Its called panelling and it occurs when the pressure inside a bottle becomes less than the air pressure outside. It can appear more pronounced in times of changing weather and when temperatures vary during bottling, shipping and storage.